Yes, all our products are listed on our website! Feel free to check back regularly for new arrivals and fresh updates!
Our furniture is designed in-house and made in Turkey. We take quality seriously and conduct thorough factory audits and background checks before partnering with any external manufacturers. This ensures that our furniture meets high standards, and that the working conditions are safe and fair, all while adhering to strict regulations.
We strive to display our furniture as accurately as possible, including color and texture. However, variations may occur due to differences in monitor settings or print quality. If you're unsure about your choice—whether it';s style, dimensions, or color—we're here to help! Just reach out to us, and we'll be happy to assist you. All our product photos are professionally taken under typical home lighting conditions to give you the best possible view.
We understand that comfort is key! On our site, we offer a comfort scale for each sofa and upholstered chair, which you can find on the product page. This scale is based on customer feedback and testing by our own Melagio design team, so you can get a better sense of how each piece feels before making your choice. If you have more questions, feel free to reach out— we're happy to help!
Great question! Since our fabrics vary in yarn types, dyeing processes, and production techniques, each piece comes with its own cleaning guide for your convenience. In general, we recommend spot cleaning for all of our products to keep them looking their best. Be sure to follow the care instructions provided with your Melagio furniture for the best results! If you need any further guidance, feel free to reach out.
Absolutely! Our awesome customer service team is here to assist you with any other questions you might have. Just reach out to us via the chat widget on the site or send us an email at support@melagio.com ! We're happy to help!
Absolutely! We offer free shipping on orders with a subtotal of $999 or more.Just a heads-up: shipping fees are charged per shipment, not per order. So, if you're purchasing multiple items with different delivery times, you might receive several shipments. If you have any questions, feel free to ask!
We accept a variety of payment options to make your shopping experience as smooth as possible! You can use Visa, MasterCard, American Express, and Discover credit cards. We also offer the option to pay over time through our partner Affirm (subject to eligibility—check out the lending terms at Affirm's website). For credit card payments, we’ll ship your order once full payment is received. For Affirm payments, we’ll ship your order after Affirm processes and approves your payment plan (subject to eligibility). Please note that all payments are processed in USD. Let us know if you have any questions!
Yes, we do! We’re excited to offer financing through our partner Affirm. You can easily apply for financing during checkout. It's a simple process, and Affirm will guide you through the steps. If you have any questions, feel free to reach out!
Yes, we offer a 30-Day Price Protection Policy! If the price of an item drops within 30 days of your purchase, you can contact us to request a refund of the difference. Please review the complete policy on our website for all the details and terms. Let us know if you have any questions!
Yes, we do! We welcome interior designers, architects, trade professionals, and businesses to join our trade program. For more details and to register, please visit our Trade Page. We're excited to work with you!
Absolutely! Our awesome customer service team is here to assist you with any other questions you might have. Just reach out to us via the chat widget on the site or send us an email at support@melagio.com ! We're happy to help!
Absolutely! You can request a return by contacting us within 30 days of receiving your item. Please note that all returns will incur a 10% restocking fee, which will be deducted from your refund. To avoid an additional repackaging fee, please return the item in its original packaging. For more details, check out our full return policy on our website. We're here to help if you have any questions!
Currently, we only ship to physical addresses within the contiguous United States. If you need to ship to a different location, please reach out to our customer service team, and we’ll be happy to assist you!
Most orders take 24-48 hours to process and ship from our fulfillment centers. Once your order leaves our warehouse, we'll send you an email notification. For FedEx/UPS deliveries, you'll also receive tracking information so you can easily follow your shipment’s journey.
Absolutely! Once your order is packed and shipped, we’ll send you an email with a tracking link. You can click on the tracking code directly, or visit the website and enter the code to check the status of your order.
We take pride in the quality of our products, and we want you to be happy with your purchase! We offer a 30-day hassle-free return policy. For full details, please check out our 30-Day Hassle-Free Return Policy page!
Absolutely! Our awesome customer service team is here to assist you with any other questions you might have. Just reach out to us via the chat widget on the site or send us an email at support@melagio.com ! We're happy to help!